Refund policy

We would rather fix a problem than argue about one. This page sets out what you are entitled to, what we will do, and where the limits genuinely are.

Your rights under Philippine law

If an item arrives defective, damaged, incomplete or not what you ordered, the Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to a remedy, and you choose it: repair, replacement, or a refund. That right applies to everything we sell — including sale items, bundles and personalised work.

"No Return, No Exchange" is prohibited by the Department of Trade and Industry, and it is not our policy. Nothing on this page limits any right the law gives you.

If something is wrong with your order

Message us within 7 days of receiving it, with your order number and photographs of the problem. The sooner the better — same-day is ideal, because it helps us make a claim against the courier if the damage happened in transit.

We will confirm the remedy with you in writing. Where the fault is ours or the courier's, we pay the return freight, and we do not ask you to be out of pocket while we sort it out.

This covers:

  • Printing faults — misprints, misalignment, wrong colours against the approved proof, cracking or peeling
  • Physical damage in transit
  • The wrong item, wrong size, wrong variant or a missing item
  • Spelling or layout errors that differ from the proof you approved
  • Parcels confirmed lost by the courier

Change of mind — ready-made items

For ready-made stock items bought as shown, you may return within 7 days of receipt for a refund or exchange, provided the item is unused, unwashed, unworn and in its original packaging with any tags attached. Return shipping for a change of mind is on you, and we refund the item price once it arrives back with us in resaleable condition.

Custom and made-to-order work

Anything carrying your name, logo, photograph, chosen verse or supplied artwork is made for you alone and cannot be resold. For that reason change-of-mind returns are not available on custom and made-to-order items — including personalised mugs, tumblers, shirts, invitations, calling cards, souvenirs and Covenant wedding suites.

This is exactly why we send a proof. Nothing goes to print until you have seen the layout and said yes, and layout with two revisions is free. Please read the proof carefully, especially names, dates and spelling — once you approve it, that is what we print.

If the fault is ours, this exclusion does not apply. If what arrives does not match the proof you approved, or is defective in materials or workmanship, you get the same repair, replacement or refund as anyone else.

Cancelling an order

  • Before we start — cancel any time before you approve the proof and we refund in full.
  • After proof approval — production has begun and materials are committed. We may retain a reasonable amount to cover work already done and materials already cut or printed; we will tell you the figure before charging it.
  • Covenant design retainer — the ₱3,000 retainer is non-refundable, as stated on the product page and on the Covenant page. It is credited in full against your final order.

How refunds are paid

Approved refunds go back through the same method you paid with — GCash, Maya, card, or bank transfer — within 7 working days of us approving the return. Card refunds can take a further few days to appear depending on your bank. Shipping fees already incurred are refunded when the fault was ours, and are not refunded on a change of mind.

Exchanges

The quickest route is usually a return and a fresh order, but if you want a straight swap for a different size or variant of the same item, message us and we will arrange it directly rather than making you go round twice.

How to start

Email gee@arkdesignsmz.com or message us on Facebook or Instagram with your order number and photographs. Please do not send anything back before we have confirmed the return — we will give you the address and the instructions, and unannounced parcels are hard for us to trace to an order.

If we cannot settle it between us

Tell us plainly and we will try again. If you are still unsatisfied, you may bring the matter to the Department of Trade and Industry, which handles consumer complaints against Philippine online sellers under the Consumer Act (RA 7394) and the Internet Transactions Act (RA 11967). Details are at dti.gov.ph. We would much rather it never got that far.

Arkdesigns MZ Digital Printing Services
Binangonan, Rizal, Philippines
DTI Business Name No. 5248938 · Business Permit No. 7136 · BIR Registered CRT-040000000-3775 
Last updated: 1 September 2026