Shipping policy

Everything we make is printed and finished in our own studio and sent from Rizal. This page sets out how long that takes, what it costs, and what happens when something goes wrong on the road.

Where we ship

We deliver anywhere in the Philippines, including provincial and island addresses. We do not currently ship overseas. If you are abroad and want an order sent to family here, that is fine — place the order to a Philippine address and tell us who is receiving it.

How long it takes

There are two clocks, and it matters which one you are on.

Ready-made items — finished designs bought as shown. Packed and handed to the courier within 1 to 3 working days of cleared payment.
Custom and made-to-order items — anything carrying your name, logo, photo or artwork. Production begins only after you approve the proof. The layout usually comes back to you within 1 to 2 working days of receiving your details; production then runs 3 to 7 working days depending on the item and the quantity, and longer for large bulk orders. We give you a firm date in writing before you pay.

Transit after pickup is typically 1 to 3 working days within Metro Manila, Rizal and nearby provinces, and 3 to 7 working days for Visayas, Mindanao and island destinations.

Working days are Monday to Saturday. We are closed on Sundays and on Philippine public holidays.

Couriers

We book with the Philippine courier that best fits the parcel and the destination — commonly J&T Express, LBC, Ninja Van or Flash Express, and Lalamove or Grab for same-day delivery within Metro Manila and Rizal. If you prefer a particular courier, tell us before we book and we will use it where we can.

Shipping fees

Shipping is charged separately from the item price and depends on weight, parcel size and destination. Where a rate can be calculated automatically it is shown at checkout before you pay. For bulk orders, heavy or oversized parcels and provincial addresses we confirm the exact freight cost with you in writing before booking — you will never be charged a shipping fee you have not seen.

Pickup

You are welcome to collect your order from the studio at no charge, by appointment. The studio is in Binangonan, Rizal. Message us to arrange a time inside our hours, Monday to Saturday, 9:00 AM to 5:00 PM, and we will send you the exact address and directions.

Tracking

We send the tracking number by email or Messenger as soon as the parcel is booked. If you have not received one within a working day of your dispatch confirmation, message us and we will chase it.

Delays outside our control

Once a parcel is with the courier, its movement is in their hands. Typhoons, flooding, road closures, courier backlogs and the Christmas rush all affect transit times, and we cannot guarantee a delivery date against them. What we will do is track the parcel with you, follow it up with the courier on your behalf, and keep you informed. If a parcel is confirmed lost in transit we will replace or refund it — see our Refund Policy.

Delivery addresses

Please give a complete address with a landmark and a working mobile number. Couriers here rely on both. Re-delivery or redirection charges billed to us because of an incorrect or incomplete address will be passed on to you, and parcels returned to sender after a failed delivery can be re-shipped once the new freight is settled. If you spot a mistake in your address, message us immediately — we can usually correct it before the parcel is booked.

Damaged, wrong or missing on arrival

Please open your parcel and check it on the day it arrives, and photograph anything that looks wrong before unpacking further. If an item is damaged, defective, incomplete or not what you ordered, message us within 48 hours with the photographs and we will put it right. Your rights in that situation are set out in our Refund Policy and are protected by the Consumer Act of the Philippines (Republic Act No. 7394).

Questions

Email gee@arkdesignsmz.com or message us on Facebook or Instagram. One person answers, so you will not be handed around.

Arkdesigns MZ Digital Printing Services
Binangonan, Rizal, Philippines
DTI Business Name No. 5248938 · Business Permit No. 7136 · BIR Registered CRT-040000000-3775
Last updated: 1 September 2026